Get help without sharing sensitive records.
For account, billing, access, export, or deletion help, contact Vaux support. Do not include person names, assessment content, health information, passwords, or payment details.
We aim to reply within one business day.
Account and access
Confirmation email, Google sign-in, workspace access, export, or deletion.
Email about account and accessBilling
Checkout, invoices, payment status, cancellation, or portal access.
Read billing questionsProduct issue
Include the page, approximate time, and a non-sensitive description of what happened.
Report a product issueEmail support.
Never send protected health information or raw customer records by email. If you lose account access, use the subject line “Urgent: account access” so we can prioritize it.